Refund and Returns Policy

Quick Summary

  • Return Window: 30 days from delivery.

  • Product Condition: Must be new, unused, and in original packaging.

  • Return Cost: Free of charge.

  • Refund Processing: Within 7 days of receiving the returned product.

  • Restocking Fees: None.

  • How to Return: Email support@sp5derhoodie.biz with your order number.

At sp5derhoodie.biz, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions and processes for returns, refunds, and exchanges. By shopping on our website https://sp5derhoodie.biz, you agree to the terms of this policy

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The item must be returned within 30 days of delivery.
  • Proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these criteria will not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale or clearance items (marked as final sale)
  • Customized or personalized products

3. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@sp5derhoodie.biz with your order number and reason for return.
  2. Once approved, we will provide return instructions and a return address.
  3. Pack the item securely and ship it to the provided address.

Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method.
  • It may take 7 business days for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

We offer exchanges for items that are:

  • Damaged or defective upon arrival
  • Incorrectly shipped (wrong size or product)

To request an exchange, contact us at support@sp5derhoodie.biz within 7 days of receiving your order. Provide details and pictures of the issue. Once approved, we will process the exchange at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with:

  • Your order number
  • Photos of the damage or defect

We will resolve the issue promptly by offering a replacement, exchange, or refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or payment provider.
  2. Contact your credit card company, as processing times may vary.
  3. If you’ve done all of this and still have not received your refund, contact us at support@sp5derhoodie.biz.

8. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please reach out:

📧 Email: support@sp5derhoodie.biz
📍 Address: 4307 Ellicott St NW Washington, DC 20016 United States
📞 Phone: +1-760-276-0207

We value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing.