Cancellation & Exchange Policy

Quick Policy Summary

  • Order Cancellation: Cancel before shipment within 24 hours via support@sp5derhoodie.biz. Free of charge.

  • Exchanges: Available within 30 days for new, unused products in original packaging. Free of charge.

  • Returns: Eligible within 30 days for new, unused products. Free shipping for returns.

  • Refunds: Processed within 7 days of receiving the returned item.

  • Restocking Fees: None.

  • Contact: Email support@sp5derhoodie.biz or call +1-760-276-0207 for help

At sp5derhoodie.biz, we aim to provide a seamless shopping experience. This Cancellation & Exchange Policy outlines the conditions and procedures for order cancellations and product exchanges. By shopping on our website https://sp5derhoodie.biz, you agree to the terms of this policy.

1. Order Cancellation

a. Before Shipment:

  • Orders can be canceled free of charge if the request is made within 24 hours of placing the order.
  • To cancel your order, contact us at support@sp5derhoodie.biz with your order number.

b. After Shipment:

  • Once the order has been shipped, cancellations are no longer possible.
  • If you no longer want the item, you may initiate a return after receiving it. Refer to our Refund and Returns Policy for details.

2. Exchange Policy

We offer exchanges to ensure you’re satisfied with your purchase. Exchanges are eligible under the following conditions:

Exchange Window

  • You can request an exchange within 30 days of the delivery date.

a. Eligibility for Exchanges:

  • The item must be unused, unworn, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

b. Non-Exchangeable Items:

  • Sale or clearance items (marked as final sale)
  • Gift cards
  • Customized or personalized products

c. Exchange Process:

  1. Contact us at support@sp5derhoodie.biz with your order number and reason for the exchange.
  2. Once approved, we will provide instructions for returning the original item.
  3. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once the returned item is inspected and approved, the exchange item will be shipped to you.

d. Shipping Costs for Exchanges:

  • There is no shipping cost for exchange.

3. Damaged or Defective Items

If the item you received is damaged or defective:

  1. Contact us within 7 days of receiving the item.
  2. Provide photos of the damage or defect and your order details.
  3. We will offer a replacement, exchange, or refund at no additional cost.

4. Contact Us

For any questions or concerns about this Cancellation & Exchange Policy, please reach out:

📧 Email: support@sp5derhoodie.biz
📍 Address: 4307 Ellicott St NW Washington, DC 20016 United States
📞 Phone: +1-760-276-0207